We offer a 5-day return policy, which means you have 5 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in its original condition—unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at support@theurbanrun.in.

If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

For any return-related questions, feel free to contact us at support@theurbanrun.in.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, your item must be in the same condition as when you received it—unworn, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your returned item, we will notify you whether your refund has been approved. If approved, you will be refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@theurbanrun.in.